Shipping Policy

Most items displayed are *Ready to Ship* to customers in the United States and Canada, except custom orders and complete collections. Upon confirmation of your payment, items will ship within 5 business days, Monday through Friday, via U.S. Postal Service, unless otherwise indicated.   USPS first class has a delivery time ranging from 3-5 days, and as much as 10 days depending on postal volume and weather conditions. We will confirm shipping with an email, and when available, provide a tracking number.

Please note that Black Dollz Rock is not responsible for any postal service delays. To ensure that your order arrives on a preferred date (such as birthday/holiday gifts), please let us know in advance in the Notes when you place your order. For these occasions, we make every effort to ensure shipping by the needed date, and if necessary, will make recommendations for 2-3 day PRIORITY and EXPRESS shipping 

Pick Up Service

There is no Pick up service at this time

Return & Exchange Policy

I gladly accept returns

I do not except exchanges or cancellations 

Contact me within: 7 days of delivery

Ship items back within: 14 days of delivery

The following items can't be returned 

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.